Refund Policy
Transparency in every transaction
At EduGuardian, we aim to provide transparent and fair services to all students and professionals. This Refund Policy explains the conditions under which refunds may be considered across our ecosystem, including eG Visa, eG Accommodation, eG Transportation, and eG Library.
Service Fees
Service fees are generally non-refundable once the process has started, as our team invests time and administrative resources immediately upon onboarding. Partial refunds remain at EduGuardian’s sole discretion, based on the stage of service completion.
Exclusions
Refunds are not provided for outcomes depending on third parties, such as:
- Visa rejections or delays
- University admission decisions
- Scholarship results
- Government & Embassy fees
- Courier and administrative costs
Requesting a Refund
Submit a written request including your full name, registered email, and a clear explanation of your concern.
Processing approved funds
Approved refunds are processed via the original payment method. The time required for the amount to reflect in your account depends on your financial institution or payment provider.
Acknowledgement
By using EduGuardian’s services, you acknowledge and agree to the terms laid out in this Refund Policy.
Need clarification on a specific service?
info@eduguardian.com